Review of our consultation and feedback processes
A review of our consultation and feedback processes to ensure we meet our new statutory objective "to protect the interests of domestic and small business consumers".
As a result of the Electricity Industry Amendment Act 2022, we're working to adopt the latest best practice in consultation and engagement so that we better serve the industry and consumers.
We have consulted on establishing a new advisory group to provide technical expertise to our strategic work programme and better represent the interests of consumers. This would include amending the establishment documents for advisory groups to improve clarity and understanding.
We have also consulted on some amendments to the Code to streamline the review, consultation and approval of system operation documents. We will share our decision and next steps in 2023.
31 January - 21 March 2023Consultation —
Consultation charter, Code amendment process and new advisory group
March 2023Review —
Review of the amendment process for documents incorporated by reference in the Code
January 2023Review —
Review of our consultation charter, Electricity Price Review recommendations and Code amendment request process
The Electricity Industry Amendment Act 2022 made changes to the Electricity Industry Act 2010. It added a new statutory objective for the Electricity Authority "to protect the interests of domestic and small business consumers in relation to the supply of electricity to those consumers". The 2019 Electricity Price Review also made recommendations on making our consultation processes more accessible to consumers.
As a result, we have reviewed our consultation charter to address our new statutory objective, to ensure it remains fit for purpose and adopts a best practice approach to consultation and engagement.
We propose establishing a new advisory group and amending the Code to streamline the review, consultation and approval of system operation documents, to better serve the industry and consumers.
Other projects in Corporate projectsView all projects
Consumer care guidelines
Developing new consumer care guidelines for retailers to better serve consumers.
Levy-funded appropriations 2022/23 and 2023/24
Consultation on our levy-funded appropriations for the upcoming financial year.
Changes to EIEP1 and EIEP5A
Changes to the Electricity Information Exchange Protocols 1 and 5A for improved functionality.